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Pro Site Docs

Refund Policy

Company detailsPro Site Docs is a trading brand of LDH Pipeline Services Ltd, a company registered in England and Wales.
Company registration number: 17081348
VAT registration number: GB 515 0951 09
Registered office: Park View House, Graig Ebbw, Rassau, Ebbw Vale, NP23 5SE, United Kingdom
Email: lee.hunt@ldhpipelineservices.co.uk

All Pro Site Docs products are instant digital downloads. Because of this, all sales are final and we do not offer refunds once a file has been downloaded. By completing your purchase, you agree to immediate access to your download and waive the standard 14-day cancellation right for digital content.

If a file is faulty, corrupted, incomplete, or won't download, contact us at lee.hunt@ldhpipelineservices.co.uk and we will repair or replace it promptly at no charge.

Faulty or incomplete files

We want every download to work first time. If something is wrong with your file, email us with your order number and a description of the problem and we will put it right — repair or replacement — as quickly as possible, at no cost to you.

Your statutory rights

Nothing in this policy removes rights you have under UK law that cannot be waived. For digital content supplied immediately with your consent, the standard 14-day cancellation right does not apply once download has begun.

Questions? Email lee.hunt@ldhpipelineservices.co.uk. Operated by LDH Pipeline Services Ltd.